How do I start a return?Updated 2 months ago

FCTR Sports mission is 100% satisfaction of our customers. Please read this Return Policy carefully and follow the instructions to complete your return.

- Product purchased on FCTR Sports may be returned with the refund requested within 30 days from the shipping date.
- Returns received after 30 days are not refundable.
- The item returned should be unworn and unwashed.
- Returns will be process and refund honored only if the original label/hang tag has not been removed.
- If you purchased an item with a manufacturing defect you can return the item within the last 2 years from its manufacturing date. FCTR Sports will not process returns with significant wear, altered items and/or items that were misused.

To complete your return please follow the instructions:

- IMPORTANT: Include Packing Slip and original label/hang tag into the return package.
- Ship your return package to:
 FCTR Sports Returns
 15000 E. Beltwood Pkwy.
 Addison, TX 75001
- You must use a shipping service that allows tracking packages (FedEx, UPS, or USPS)
- We do not refund shipping charges.
- We are not responsible for lost shipments or shipments sent to the wrong addresses.
- Allow minimum 14 days to process your return and make a refund. Please note that it may take 1 - 2 billing cycles for the refunded amount to be reflected on your credit card statement.
- We refund the total value of the item including charged taxes (not including shipping charges).

In case you cannot send us the packing slip, then please write and include into the return package a letter which must include following information:

- Your full name (as appears on the credit card), address, and email address
- Your reliable phone number, so we could reach you in case of any questions regarding your return.
- A list of product(s) you are returning.
- A reason of your return (ex. defective, sizing off, not flattering, damaged in transit, etc.)

Your satisfaction and opinion are vitally important for us!